Skilled communicators know the importance of recognizing — and then matching — each kind of conversation, and how to hear the complex emotions, subtle negotiations, and hidden beliefs that color so much of what we say and how we listen. 

Our experiences, our values, our emotional lives, and how we see ourselves, and others, shape every discussion, from who will pick up the kids to how we want to be treated at work.

Supercommunicators

How to Unlock the Secret Language of Connection

From the New York Times bestselling author of The Power of Habit, a fascinating exploration of what makes conversations work, and how we can all learn to be supercommunicators at work and in life. 

We all know people who are capable of connecting with almost anyone. They’re the ones we love talking to, who we turn to for advice, who hear what we are trying to say and make us feel seen.

What do they know about conversation that makes them so special?

Supercommunicators, Charles Duhigg argues, understand that whenever we speak, we’re actually participating in one of three conversations: practical (What’s this really about?), emotional (How do we feel?), and social (Who are we?). 

If you don’t know what kind of conversation you’re having, connection is hard.

In the end, we learn a simple but powerful lesson:  With the right tools, we can connect with anyone.